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From the Desk of the Regulator

New Colorado Website Requires Updated Communication to Consumers

By Matt PridemoreAugust 9, 2018

Communication with Colorado Consumers must reflect the new website: www.coag.gov/car


It has recently come to our attention that some collection agencies may be using an outdated website address in communication with Colorado consumers in connection with debt collection. The website address (WWW.AGO.STATE.CO.US/CADC/CADCMAIN.CFM) listed in § 5-16-105(3)(c) of the Colorado Fair Debt Collection Practices Act (CFDCPA) is no longer valid.

Pursuant to this statute, in the event the listed website is changed, a debt collector is required to correct its communication with consumers to reflect the new website address. The correct website address that must be used on all communication in connection with debt collection is: www.coag.gov/car.

Please review your written communication records to ensure Colorado consumers receive the correct website address. If you have questions and/or concerns, please contact the Consumer Credit Unit at the phone number or email address below.


Collection Agency Regulation
Colorado Department of Law
Consumer Protection Section, Consumer Credit Unit
Ralph L. Carr Colorado Judicial Center
1300 Broadway, 6th Floor
Denver, CO 80203
(720) 508-6020
(720) 508-6033 (fax)
[email protected]

You can always place your trust in the experts at Cornerstone Support, Inc. to navigate keeping your licenses current so that your company can focus on more important business.  Contact us if you have questions on a Colorado License Renewal or if you need help with renewing any debt collection licenses.

Debt Collection Licensing Portal
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