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Why Do I Need Errors and Omissions Insurance?

By Ben JohnsonJanuary 18, 2018

Mistakes happen.  It’s true in every facet of life, and that includes business.  Unfortunately, any professional can be sued or held liable for mistakes made in the course of conducting business.  In our highly litigious society, errors and omissions insurance is a good idea for many types of businesses.  But in the collections industry, this coverage represents a vital layer of protection.

Errors and omissions insurance – also called professional liability – protects professionals from defense costs and damages stemming from lawsuits related to their services.  Most credit grantors will require a collector to carry a certain amount of errors and omissions coverage before contracting to do business with the agency.

An errors and omissions policy is written on a base professional liability form, with a series of policy endorsements that mold the coverage to fit your business. It is important to pay attention to the endorsements, which may enhance or restrict your coverage.

Lawsuits can be extremely costly to defend and settle.  The language in the Fair Debt Collection Practices Act (FDCPA) can be interpreted very loosely, and collection agents can be sued for a wide range of activities including a letter or a phone call to a consumer.  A seemingly benign phone conversation can be construed into “harassment” or “misrepresentation,” and even frivolous claims cost money to defend.

General liability is another type of specialty insurance carried by many businesses, but it is important to note that general liability does not cover lawsuits related to professional services.  Instead, general liability policies cover bodily injury and property damage caused by the insured.  Only errors and omissions policies protect against FDCPA claims and other similar allegations.

Errors and omissions rates can be expensive in the collection industry due to the high frequency of claims.  As with any purchase, it is important to shop the market to make sure you are getting the best rates and coverage for your business.


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J Summers
5 years ago

Does your company also help offshore individuals in getting collection agency license, if they are registered as a LLC firm in US??

Keith Montgomery
Keith Montgomery
Reply to  J Summers
3 years ago

J Summers, Yes we do. I apologize that we did not respond to your question earlier. We absolutely work with companies in that circumstance. Fill out the contact form below, specifying your question and we’ll get a conversation started.

Kate Hansen
3 years ago

I like how you included that errors and omissions insurance protects professionals from defence costs and damages stemming from lawsuits related to their service. My friend is wanting to start a business and was wondering if he should get errors and omissions insurance. I’ll make sure to pass this information along to him as he starts his business.

Ben Johnson
Ben Johnson
Reply to  Kate Hansen
3 years ago

Thank you Kate – feel free to pass along my contact information: 678-740-0491 or [email protected]. We’ll be glad to help.

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