Remember your childhood hero that you always looked up to? Maybe it was Superman, an athlete or even a rock star.
The debt collection industry can be a tough one, but just like your childhood hero, this industry has heroes. In most offices, you’ll find a Collector Hero.
The Collector Hero is someone that you can point to that inspires others to become better at their job. They are a positive influence in the office, and always working hard. They always exceed their goals, are self-motivated and work well with the entire team. This is the person in your office that arrives early and stays late.
They inspire others to become better at their job.
There are two important things that you need to do with the Collector Hero in your office:
- Study their work habits – What are they doing to set themselves up for such success? What can others learn from them? There might even be something that you can learn from them.
- Coach others – Share these tips and techniques you observe with other employees in your office. Allow the Collector Hero to coach their co-workers as well. Training others in your office has the potential to turn more employees into Collector Heros.
Ideally, your office has multiple Collector Heros. Have you identified who they are in your office?